Support

Self-service first, clear help when needed

Digital access is designed to operate continuously. Email support covers purchase and product-access issues within the stated scope.

Email support

Contact support@gaitekmedia.com.

Reviewed during regular U.S. business days. Typical response target: within two business days.

Availability

The assessment and approved digital-product access are intended to be available 24 hours a day, subject to hosting and third-party service availability.

Support includes

  • Locating a completed purchase
  • Resolving broken download links
  • Clarifying which files are included
  • Reporting an apparent product defect
  • Questions about the stated license
  • Requests submitted under published policies

Support does not automatically include

  • Custom implementation or coding
  • Access to the buyer’s systems
  • Legal, compliance, or security advice
  • Unlimited consulting or training
  • Support for unrelated third-party products
  • Guaranteed response outside business days