Refund Policy
Digital products require a clear policy because files may be delivered immediately after purchase.
Last updated: August 1, 2026
Before purchase
Review the product description, included files, requirements, license, skill level, and support scope before checkout.
Digital delivery
Because digital content may be accessible immediately, purchases are generally final after download or access unless required otherwise by law.
Eligible issues
Contact support for duplicate charges, failure to receive access, materially corrupted files, or a product that is materially different from its published description.
Request window
Submit an eligible request within 14 days of purchase with the order email, transaction reference, and description of the issue.
Not normally eligible
Change of mind, failure to review requirements, lack of compatible third-party software, refusal to implement, or dissatisfaction with non-guaranteed business outcomes.
Our response
Gaitek Media may provide corrected access, replacement files, technical clarification, store credit, or a refund where appropriate and legally required.